USPS, UPS, and FedEx Shipments:
For USPS Ground Advantage the delivery time after an order is placed is usually
between *5-8 business days and for USPS Priority Mail shipments the delivery time after an
order is placed is usually between 3-6 business days. For FedEx and UPS Ground shipments the delivery time
is usually between 3-8 business days. The closer the delivery address is to our
warehouse the faster the shipping company will be able to deliver the package. These shipping times are an estimate only
and not a guarantee. Factors such as orders placed on weekends or holidays, delays
made by the delivery company, bad weather, natural disasters, or unusually high quantities of
orders may delay the estimated delivery time of your shipment. Some of our products such as
modification kits and battery packs with soldered on wiring harnesses are custom made after the order is
placed, so please allow additional time for orders containing
these type of products to be delivered.
*USPS Ground Advantage shipments going to Alaska and Hawaii ship by boat so they take longer.
UPS and FedEx Express Shipments:
Orders placed on weekdays before 12pm noon
Pacific Time with UPS and FedEx 3-Day, 2-Day, and Overnight shipping options will
ship out on the same business day if possible. If same day express order
shipping is not possible due to circumstances out of our control then we will
try to contact you before 5pm Pacific Time to let you know. Express shipment orders
placed on weekends and holidays are treated as orders placed before 12pm noon
Pacific Time on the following business day. UPS and FedEx shipping times are for business days only and do not include weekend days
or holidays.
Due to the impact of Coronavirus both UPS and FedEx have suspended their money back guarantee for all shipments so
on time delivery is no longer guaranteed.
Signature Required:
A signature may be required for the delivery of a package. Whether a signature is required or not is at the
discretion of our shipping manager and depends on the value of the shipment and the location that the package is being delivered to.
Unclaimed, Refused, and Incorrectly Addressed Orders:
Orders placed with UPS and FedEx shipping options which are unclaimed or refused are subject to return
shipping fees that are equal to the original shipping fee. Orders placed with UPS and FedEx shipping options which are
incorrectly addressed are subject to return shipping fees if returned or address
correction fees if delivered. Reshipping fees or return processing fees will apply to
unclaimed, refused, or incorrectly addressed orders which are returned back to
us by the carrier.
Additional Shipping Fees:
Orders placed with UPS and FedEx Ground, 3-day, 2-Day,
Overnight, and International shipping options may be subject to additional
shipping fees for large items due to extra dimensional weight fees charged by
the carrier. We will notify you in this case and give you the option to pay for the
additional dimensional weight shipping fees or cancel the order.
International Orders, Customs and Duty Fees:
International orders may be subject to
customs, duty, and handling fees. Payment of customs, duty, and handling fees are the responsibility
of the buyer. Unpaid customs, duty and handling fees will result in the package being
refused and returned back to us with additional return shipping fees charged by
the carrier which will be deducted from the refund issued to the buyer for the
returned order. Buyer is responsible for knowing the import regulations of their
country and for not importing prohibited or restricted products. Orders seized
by custom departments due to containing prohibited or restricted products are
not eligible for refunds.
Battery Shipping:
Battery orders placed with FedEx or USPS shipping options may sometimes be shipped with equivalent UPS shipping options for logistical reasons.
